Room Turnaround — Book The Cleaning Time, Not Just The Session

Your 8pm guest waits fifteen minutes in reception. The entertainer is free. The room isn't — the previous session's room is still being turned over.

⚠️ A free entertainer and a free room are two different things.

The short version

• Take a booking only when both the person and the room are free
• Put cleaning time after every session, on the schedule
• Cleaning time can differ by room or by person — measure it
• Lay the schedule out by room, so the bottlenecks are visible
• In the busy hours, stagger start times by 5–10 minutes

Why guests wait

The entertainer's diary …19:00–20:00, then free from 20:00
The room in reality     …cleaned 20:00–20:15, ready at 20:15

⇒ Book off the diary alone and the fifteen minutes of turnover is written down nowhere — so every guest at that slot waits.

Put cleaning time on the schedule

End of session + cleaning time = when the room is next usable

⚠️ Turnover depends on the room and on how long the entertainer needs to reset. Time it for real instead of guessing one number for everything.

Lay it out by room

Room 1 │■■■■■□ ■■■■■□
Room 2 │   ■■■■■□  ■■■■
Room 3 │■■■■■□      ■■■■
         ■ session  □ cleaning

⇒ By room, you can see at a glance which room frees up when.

Stagger the busy hours

Bookings bunch at 8pm
⇒ start them at 8:00, 8:10, 8:20

⇒ Staggering stops every room needing turnover at the same moment. At the desk it is one sentence: "We can start you at 8:10."

Extensions

An extension pushes into the next booking's cleaning time

⚠️ Before agreeing an extension, look at that room's next booking. If cleaning won't fit, move the next guest to another room or shorten the extension.

The numbers to keep

One   guests kept waiting for a room, and for how long
Two   real cleaning time, by room
Three bookings per hour
Four  extensions that pushed the next booking back

A sheet for the office

────────────────────────────────────
  Room bookings

  Check BOTH the person and the room
  Cleaning time after every session (measured, not guessed)
  Schedule laid out by room
  Stagger starts in busy hours
  Before an extension: check the room's next booking
────────────────────────────────────

Common objections

"Cleaning can be rushed"

⇒ Rushed turnover is visible to the next guest the moment they walk in.

"Staggering means turning people away"

⚠️ It means "ten minutes later", which most guests prefer to waiting in reception.

"A room-by-room schedule is too much work"

⇒ It can be done on paper. The busier you are, the faster it pays back.

This week

One   start counting guests kept waiting for a room
Two   time cleaning for each room
Three add cleaning time to the schedule
Four  decide how to stagger busy hours
Five  make "check the next booking" the rule before extensions

Doing it by hand, or on a screen

Re-drawing a room-by-room sheet every time a booking moves is where paper falls apart.

By hand …a paper grid per room, with cleaning pencilled in
On screen …the schedule laid out by room, cleaning shown after each session

⇒ For venues where guests come to you, tasteck lays bookings out by room and shows cleaning time after each session (set per entertainer, 15 minutes by default) as a grey block, so the desk can see when each room is free before taking a booking.

⚠️ It doesn't automatically refuse a booking that overlaps cleaning time. The desk sees the block and decides.

Wrapping up

• A free person and a free room are separate checks
• Put cleaning time on the schedule
• Lay bookings out by room
• Stagger busy hours
• Check the next booking before extending

The venue that never keeps guests waiting is the one that writes the fifteen minutes down.