Frequently Asked Questions (FAQ)

This page collects the questions most often asked about tasteck, a management tool for the night leisure industry. Answers are grouped into four categories: pricing and plans, features, onboarding and data migration, and support.

Pricing and Plans

Can I try it for free?

Yes. All plans include a 30-day free trial. You can start without registering a credit card, and all features are available during the trial period.

What are the monthly fees?

The Light plan is ¥5,000 per month, the Standard plan is ¥15,000 per month, and the Premium plan is ¥30,000 per month. There is no setup fee. With the annual plan, you save the equivalent of 2 months.

Can I change my plan?

Yes. You can upgrade or downgrade at any time from the admin panel. The price difference is adjusted on a prorated (daily) basis.

How do I cancel?

You can cancel from the admin panel under "Settings" then "Plan". There is no minimum contract period, so you can cancel at any time. Your data is kept for 30 days after cancellation.

Features

Is CTI integration available on all plans?

Yes, CTI integration is available on all plans. A separate contract with a CTI service (such as FullFree) is required. For details, see the CTI Integration Guide.

Which industries does tasteck support?

tasteck supports hostess clubs, host clubs, and men's wellness spas in the night leisure industry. For industry-specific use cases, see the men's wellness spa page.

Is there a mobile app?

Yes. We provide 3 mobile apps as standard: one for cast, one for drivers, and one for customers. All of them are available at no extra cost.

What customer analytics metrics can I see?

Industry-specific analytics metrics are included as standard, such as CPM (customer acquisition cost), LTV (customer lifetime value), repeat rate, and repeat nomination rate x churn rate by cast member.

Onboarding and Data Migration

Can I migrate from another tool?

Yes, you can migrate your data in bulk using CSV files. We have a track record of migrations from other tools (such as Notel and Owners). Format conversion support is free.

Can a single shop use tasteck?

Yes. You can start with 1 shop and 1 staff member. The Light plan at ¥5,000 per month covers the necessary features.

How long does onboarding take?

From sign-up to first use takes as little as 3 minutes. If you only need the basic settings, you can start using it the same day. Full operation including data migration typically takes about 3 to 7 days.

Do staff need training?

The UI is designed to be intuitive, and many staff members are able to use it from day one. We also provide detailed how-to guides and video manuals, and the AI support feature can answer questions 24 hours a day.

Support

Is there onboarding support?

Yes. All plans include free initial setup support and data migration support. Guided online meetings are also available.

What are the support hours when problems occur?

Email support is available on weekdays from 10:00 to 18:00, and we reply within 24 hours as a rule. For urgent incidents, we have a system in place to detect issues via Sentry and respond immediately.

What is the AI support feature?

It is an AI chat feature available on the Light plan and above. It answers questions based on the manual, 24 hours a day. In the future, we plan to develop it so that it can reference your shop's actual data.