Your venue operates under conditions somebody agreed to years ago. Most staff have never seen them and most owners cannot recite them. The operational discipline of knowing your own conditions — not what they say, which is your solicitor's job.

Somewhere there is a document that governs what your venue may do, at what hours, with how many people, under what conditions. Somebody agreed to it, possibly years ago, possibly not you.

⚠️ This page does not say what any licence requires. Conditions differ by venue, by authority and by country, and interpreting yours is a matter for your licensing solicitor. What follows is the operational discipline around a document — who has read it, where it lives, and what happens when something changes.

The three questions that reveal the problem

Ask these in your venue today.

1  Where is the document?
2  Who has read it in the last twelve months?
3  Which conditions affect what a member of staff does on a Saturday?

⚠️ In most venues the answers are: not sure, nobody, and no idea.

Why that is a problem even when everything is fine

Conditions are only ever tested at the worst moment: an incident, a complaint, an inspection. That is not the moment to be reading a document for the first time.

⇒ The Incident Log You Do Not Keep

Turning a document into operations

The document is not written for the floor. Somebody has to translate it, and that somebody should not be a bartender at midnight.

Step one: read it with your solicitor

⚠️ Not alone. The words in these documents have specific meanings and a plain-English reading is frequently wrong.

⭕ One session, once, produces the list everything else depends on.

Step two: turn each condition into an operational line

A condition        — legal language, general
An operational line — who does what, when, and how it is recorded

⇒ Each condition becomes zero, one, or several lines on the run of show.

⇒ The Run Of Show For A Busy Night

Step three: decide who owns each line

⚠️ A line with no owner is a line that does not happen.

⇒ The Floor Manager Handover

Step four: decide what evidence exists

Most conditions imply a record. If nothing is written, there is nothing to show later.

⭕ The record is the operational half of the condition, and it is the half venues forget.

Where the document should live

⛔ A drawer in the office — nobody can reach it at 23:00
⛔ One person's email     — leaves with them
⛔ Only with the solicitor — correct copy, unusable in practice
⭕ On site, current, plus the operational summary staff actually use

⚠️ The document and the summary are different things and you need both.

The summary is what staff read

One page, plain language, no legal terms, covering only what changes what somebody does.

⭕ If a new member of staff cannot read it in three minutes, it is too long to work.

⇒ The Board In The Dressing Room

What changes, and how you find out too late

Conditions get varied

An application, a review, a change of layout or hours. The new conditions arrive and the summary on the wall still reflects the old ones.

⭕ Whenever anything is varied, the summary is updated the same week. Not eventually.

The premises change and the conditions do not

A new outdoor area
A different entrance
More capacity than before

⚠️ The physical venue drifts away from the document it is licensed under, one small change at a time, and nobody notices because each change was small.

⇒ The Smoking Area Nobody Manages

The named person leaves

⚠️ Many licensing regimes attach responsibilities to named individuals. When that person leaves, something usually has to happen.

⭕ Put it on the leavers checklist, alongside keys and access, so it is not remembered three months later.

⇒ Your Busiest Person Is A Single Point Of Failure

Records: the part that is entirely yours

Whatever the conditions require, keeping records is operational and nobody else can do it for you.

Records that are usually implied

Incidents — what happened, when, who was working
Refusals  — who was refused and why
Training  — who was trained, on what, when
Checks    — whatever your conditions specify, done and recorded

⚠️ Which of these apply to you is a question for your solicitor. That any of them are worthless without a date and a name is not.

⇒ The Report You Open Every Monday

The three failures of a record

1  Not written at the time — written later, and inaccurate
2  Written somewhere that does not survive — a phone, a chat, a notebook
3  Written but never reviewed — nobody notices the pattern or the gap

⭕ Same discipline as everything else: at the moment, in the shift record, reviewed monthly.

The gap you find when you review

⚠️ A month with no incidents recorded is either a very good month or a month where nobody wrote anything down. Those look identical in the record, and only one of them is fine.

The relationship nobody invests in

The authority, before you need them

Most venues first speak to their licensing authority when something has gone wrong. That is the worst possible introduction.

⭕ Introducing yourself, asking a question, and being known as the venue that asks costs nothing and changes how problems are handled.

The neighbours, before they complain

⇒ The Neighbours You Never Meet

The other venues nearby

⚠️ Problems on a street are frequently attributed to whichever venue is easiest to identify. Venues that talk to each other share information and are not each other's easiest explanation.

What to do this week

One: find the document

Actually locate it. Confirm it is the current version.

Two: book the session with your solicitor

One hour, to produce the operational list.

Three: check the summary against the wall

If a summary exists, when was it last changed? If it predates your last variation, it is wrong.

Four: check the leavers checklist

Does anything licence-related appear on it? In most venues it does not.

What good looks like

The three-question test

Ask the same three questions again in a month.

Working     — document located, someone has read it, summary exists
Not working — same three answers as before

The new-starter test

Can somebody on their second shift tell you one thing the venue must do because of its conditions?

⇒ If not, the summary is not reaching people, whatever is on the wall.

The record test

Pick a month at random. Can you produce the incident and refusal records for it?

⚠️ This is the test that matters, because it is the one somebody else may run.

Three to hold

1  The document and the plain-language summary are different things — you need both
2  Every condition becomes an owned line and, usually, a record
3  Update the summary the same week anything is varied

Where the record has to sit

Incidents, refusals, training and checks belong together, dated, named, in the same place as the shift record. Scattered across phones and notebooks, they exist and cannot be produced, which is operationally the same as not existing.

⇒ The Month End That Takes Two Weeks

The Licence Conditions Nobody Reads